Q: What size are our pins?

Pin Hive Exclusive pin sizes vary, most range from 1.25" to 3". Product pages include exact dimensions and close up photos to help you get a feel for the size and detail before buying.

Q: What does “2 bottles removed from the ocean” mean?

Every purchase also helps remove two plastic bottles’ worth of ocean waste through certified cleanup partners. We’re proud to combine collecting with real environmental action. || Learn more about our plastic removal project <a href="https://pinhive.org/ocean-cleanup-initiative">here</a>

Q: How long does shipping take?

<ul> <li>U.S. Orders: Usually arrive in 3–7 business days after shipping.</li> <li>International Orders: Delivery can take 2–4 weeks, depending on location and customs. Tracking is always included, and you’ll get a shipping confirmation email once your order is on the way.</li> </ul> || Learn more about international shipping <a href="https://pinhive.org/blogs/international-shipping">here</a>

Q: How do you get a coupon for your review(s)/photo(s)?

If you post a verified review with a photo of your pin, you’ll receive a $15 off coupon for the website by email within 24-48 hours. You can earn up to five coupons per customer through this reward program. || Learn more about our photo reward program <a href="https://pinhive.org/review-rewards">here</a>

Question 1

What size are our pins?

Accepted Answer

Pin Hive Exclusive pin sizes vary, most range from 1.25" to 3". Product pages include exact dimensions and close up photos to help you get a feel for the size and detail before buying.

Question 2

What does “2 bottles removed from the ocean” mean?

Accepted Answer

Every purchase also helps remove two plastic bottles’ worth of ocean waste through certified cleanup partners. We’re proud to combine collecting with real environmental action.

|| Learn more about our plastic removal project here

Question 3

Do we offer refunds or exchanges?

Accepted Answer

${color}[#de1212](We offer a return or exchange or refund for items that are:)

Damaged upon arrival
Defective if applicable
Not authentic
Officially lost by USPS

${color}[#de1212](Return Process)

*Notification:* Please contact us within 14 days of receiving your item to report any issues. Include your order number, a description of the issue, and photos if possible.
*Return Authorization:* We will provide you with a return authorization and instructions on how to return the item.
Condition of Returned ItemsAll returned items must be in their original packaging and condition if it has any. This does not apply to loose pins.

${color}[#de1212](Refunds and Exchanges:)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund/exchange.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method, or we will issue your exchange.
Refunds typically take 3-5 business days to reflect in your account.

${color}[#de1212](Non Returnable Items:)

Please note that certain items, such as custom or personalized products, cannot be returned.

|| Learn more about our refund, return, and exchange policy here

Question 4

How long does shipping take?

Accepted Answer

U.S. Orders: Usually arrive in 3–7 business days after shipping.
International Orders: Delivery can take 2–4 weeks, depending on location and customs. Tracking is always included, and you’ll get a shipping confirmation email once your order is on the way.

|| Learn more about international shipping here

Question 5

How do you get a coupon for your review(s)/photo(s)?

Accepted Answer

If you post a verified review with a photo of your pin, you’ll receive a $15 off coupon for the website by email within 24-48 hours. You can earn up to five coupons per customer through this reward program.

|| Learn more about our photo reward program here

Question 6

Are our Disney pins authentic?

Accepted Answer

Yes! We inspect every Disney pin before it’s listed or used in games. At Pin Hive, we are committed to maintaining the authenticity and integrity of the pin trading community. Our goal is to create a safe and trusted environment where collectors can trade and purchase pins with confidence. We never knowingly sell scrappers or unauthorized fakes. If we ever receive pins we suspect may be inauthentic, they are removed from our inventory and/ or site.

|| Learn more about how to identify Disney scrappers here

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